See our Delivery page for more information.[/vc_toggle][vc_toggle title=”What delivery options and prices are available?” el_id=”1455716369418-b224f5bd-7cbf”]Costs and delivery options depend on your location, how quickly you’d like your package, and what you’ve ordered. You can see all our delivery options and prices here.[/vc_toggle][vc_toggle title=”Can I order online and collect from a local stockist?” el_id=”1455716420887-95a916b5-952f”]Unfortunately, all our stockists are independent retailers, so we are unable to fulfil online orders through them using a click and collect service. If you contact your stockist, they may be able to order in a specific product for you, but this will be at the stockists’ discretion.[/vc_toggle][vc_toggle title=”Can I track my delivery?” el_id=”1455716481244-7bf3bc22-792b”]To track the progress of your order, simply log in to your account here, and go to your order history, where you will find the current status of your order.
Some delivery services offer a track and trace service, but this will depend on your selected service. If your service includes tracked delivery, your reference number will be visible on your dispatch confirmation email, along with instructions on how to track the package.
If you haven’t received your order as expected, please get in touch with us here. You’ll need your order reference number handy, which can be found on your confirmation email and in your account under order history.[/vc_toggle][vc_toggle title=”Will I have to sign for my parcel when it arrives?” el_id=”1455716519772-378d9e54-0a8c”]Depending on the delivery service you have selected, you may need to sign for the package. Have a look at our Delivery page to see all available options.[/vc_toggle][vc_toggle title=”Do you deliver all your products internationally?” el_id=”1455716541132-0a1f6fd3-7454″]We are currently unable to ship raw fleece to some countries internationally, due to differing worldwide customs regulations. We recommend that you Contact Us before ordering raw fleece if you are unsure on your country’s regulations.[/vc_toggle][vc_toggle title=”How can I ask a question about delivery?” el_id=”1455716577269-ceecf55d-fe9b”]We’ve tried hard to make sure any information you’d ever need is available on our site. If you have any more questions, get in touch with us and we’d be happy to help.