[vc_toggle title=”What happens after I have placed my order?” el_id=”1455791671805-16ed655f-325f”]When we receive your order and payment, a member of our team will look over the order to make sure everything is correct. Next, your order will be picked, packed and sent out via Royal Mail or Parcelforce Worldwide (depending on your selected Delivery Method). You’ll receive an email confirming dispatch, and if applicable, your tracking number. If your items are being sent in separate packages for any reason, we’ll let you know how many parcel you can expect to receive.[/vc_toggle][vc_toggle title=”What happens if there is a problem with my order, such as missing or incorrect items?” el_id=”1455791745381-f944229e-ce4c”]Whilst we make every effort to make sure every part of your shopping experience is perfect, occasionally we make a mistake. If this happens, let us know straight away, and we will do everything we can to fix it.

Contact Us.[/vc_toggle][vc_toggle title=”Can I order online and collect from a local stockist?” el_id=”1455791786307-636d814f-3c69″]Unfortunately, all our stockists are independent retailers, so we are unable to fulfil online orders through them using a click and collect service. If you contact your stockist, they may be able to order in a specific product for you, but this will be at the stockists’ discretion.[/vc_toggle][vc_toggle title=”Why aren’t I receiving email confirmations or updates?” el_id=”1455791804195-3ecbdad9-ffa2″]If you’re sure you have entered your email address correctly, then our emails may be going to your junk mail folder. We’d advise checking your junk folder for your emails, then adding us to your address book. If you’re having any problems at all with your emails, get in touch with us.[/vc_toggle][vc_toggle title=”Will I get a receipt with my order?” el_id=”1455791826427-d5a42c1b-7829″]If you order online, you’ll get two! When your order is placed online, your confirmation email will act as a digital receipt, and you will get a second (printed) receipt when your order arrives. Your order history and previous receipt will be available for a minimum of 6 months in your account, and we are always happy to resend any receipts if necessary.[/vc_toggle][vc_toggle title=”How can I ask a question about placing an order?” el_id=”1455791843492-36fb922a-2d56″]We’ve tried hard to make sure any information you’d ever need is available on our site. If you have any more questions, get in touch with us and we’d be happy to help.

Contact Us.[/vc_toggle]

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Customer Services