[vc_toggle title=”What is your returns policy?” el_id=”1455749152716-d453c290-1416″]If for any reason you need to return or exchange anything, take a look at our Returns Policy. You’ll be able to file a returns request from your account page, or by phone, email or post. If you are having any difficulties with returning an item, please Contact Us.[/vc_toggle][vc_toggle title=”How long will it take to receive a refund if I have returned an item?” el_id=”1455790455095-af50beb7-220a”]As long as your item is returned to us in its original, saleable condition, we will refund you within 14 days of receiving your returned package.

Please read our Returns Policy for full details.[/vc_toggle][vc_toggle title=”Can I exchange a product?” el_id=”1455790477477-4a749c21-2925″]We are happy to exchange any products, simple follow the returns procedure, but select “exchange” and make sure you provide us with the details of the item(s) you would like instead.

If an order is to have a partial exchange, we are happy to provide a partial return, or gift card for the remaining value.

If you have any queries about exchanging an item, please Contact Us.[/vc_toggle][vc_toggle title=”Can I return or exchange a bespoke product?” el_id=”1455790601678-659eca3d-b974″]In most cases, we are unable to refund or exchange goods that have been made to your specifications (bespoke). We recommend purchasing yarn samples to make sure you’re happy with the colour and texture of the yarn before ordering.

Please Contact Us if you would like to return or exchange a bespoke item.

Please read our Returns Policy for full details.[/vc_toggle][vc_toggle title=”What happens if there is a problem with my order, such as missing or incorrect items?” el_id=”1455790782215-6a2303cd-a94f”]Whilst we make every effort to make sure every part of your shopping experience is perfect, occasionally we make a mistake. If this happens, let us know straight away, and we will do everything we can to fix it.

Contact Us.[/vc_toggle][vc_toggle title=”How can I keep an item in returnable condition?” el_id=”1455790863377-c6f713dd-0e4d”]We carefully check each returned item to ensure it continues to meet our strict quality control, so to make sure we can accept your return, please keep your items:

  • Sealed in their resealable protective packaging
  • Away from moisture
  • Away from high heat
  • Away from direct light which could alter the colour of the item
  • Away from smoke and pets
  • Away from insects (e.g. moths)
[/vc_toggle][vc_toggle title=”How can I ask a question about returns?” el_id=”1455790943076-774f75f5-0c2b”]We’ve tried hard to make sure any information you’d ever need is available on our site. If you have any more questions, get in touch with us and we’d be happy to help.

Contact Us.[/vc_toggle]

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