Marketing & Operations Assistant.

About Garthenor Organic.

Garthenor Organic is a small maker of certified organic, climate positive wool yarns for the knitting, crochet and crafting communities. We sell our range of yarns online, via our growing network of stockists around the world and at shows. We have a global reputation for sustainable, high quality and traceable products, and as of 2022 we’re based at our new premises in Cardigan. This larger space is enabling us to take on more projects, processes and opportunities using new and restored textile machinery on a small industrial scale.

We’re a little team with big goals, and we’re looking for people who want to grow with us and share our mission for making products the right way.

Garthenor Organic is committed to creating a diverse working environment and is proud to be an equal opportunity employer. 

To apply, please send your CV and covering letter by email to team@garthenor.com

Applications close on 25th of February

This role is set to start on 14th of March

Overview of the role.

• 16 hours per week, flexible work hours possible
• Competitive hourly wage based on experience. Garthenor Organic is a Real Living Wage employer
• Applications close 25th of February
• Interviews will take place via Zoom or in person on the week of the 28th of February
• This role will aim to start on 14th of March

We’re looking for someone who can help to grow and engage our passionate community online. This will include regular posting to Instagram and Facebook, as well as writing email newsletters, updating our website and engaging with knitters and makers on Ravelry.

Your passion and experience in fibre activities is essential, as this role will also include some customer service and content creation. We pride ourselves on our customer service and transparency, and the ability to clearly share the required information is important.

Basic photography skills are an advantage, as we love to tell the story of what we make, and how we make it. You’ll also be expected to liaise with a handful of professional photographers and curate a library of images that give our community a peek at what we do.

Computer skills are a must, as you’ll be expected to create and update product listings on our website, use programs such as photography tools (Lightroom, Photoshop etc), word processors and spreadsheets.

As part of our online presence, you’ll be expected to pick up our brand voice and help provide a seamless experience across platforms. You’ll also need to be comfortable appearing on screen (such as Instagram stories and reels).

As a small company, duties can change quickly and you’ll be expected to pick up tasks such as order packing, inventory management and appearing at shows.

Hybrid and remote work is possible, but you’ll need to be able to work in Cardigan at least one day a week. This role is part time, approximately 16 hours per week. There will be scope to expand to full time in the future.

Key responsibilities.

• Posting to social media (Instagram, Facebook, Ravelry), initially following a content calendar, then to assist in developing a content calendar.
• Liaising with photographers and media to generate content.
• Engaging with followers and customers on social media.
• General customer service, including replying to product and order queries.
• Communicating with wholesale customers.
• Creating and updating product listings on our website (Shopify).
• Some order picking and packing where required.
• Updating and monitoring inventory.
• Labelling of finished products.
• General housekeeping duties.

Essential skills.

• IT Skills, including proficiency in word processing, spreadsheets and photography applications.
• Ability to create, moderate and engage with posts on Instagram and Facebook, including stories, reels, grid posts, live broadcasts.
• Excellent verbal and written communication, and the ability to pick up and communicate in our brand voice.
• High level of organisation, ability to follow schedules.
• Basic experience of knitting, crochet and/or other crafts to provide good customer support.
• Keen attention to detail, in particular ability to assess and distinguish colour for quality control. 
• Ability to carry up to 23kg for short periods unassisted, including up and down stairs.

Preferred skills.

• Full UK driving licence.
• Interest and/or experience in textile industry.
• Experience using Ravelry.
• Photography skills, mostly for social media - behind the scenes of what’s on the machines, latest products etc.

Application process.

To apply, please send your CV and covering letter by email to team@garthenor.com

Applications close on 25th of February

This role is set to start on 14th of March